My purchase of my Jeep Wrangler was very easy. Darrel was great to deal with and made the purchase quick and painless. I would highly recommend shopping at this location.
I have a 2011 Jetta and had a few problems with my vehicle (it’s a little over 100k in mileage so I was prepared for problems) and worked with Jeff at the service shop. He started with a full inspection of my vehicle at no charge so that I knew exactly what I was in for. He took the time to fully educate me on the issues my car was having but also did not pressure me into fixing my car that day which was refreshing. I was provided with a very reasonable timeline of when I would get my car back and was given a loaner car (another weight off my shoulders). The estimate that they gave me was honest and was supplied well in advance of having any work done. No surprises when I picked up my car either. I’m very impressed by this group of people and their professionalism. Every single person I interacted with was kind, friendly and willing to help. I admit, I was nervous to take my car to the dealer since it’s out of warranty and I didn’t want to pay an arm and a leg. Not only did I get a fair price but I have complete peace of mind that these individuals took great care of my vehicle. Fingers crossed that my car doesn’t need more work for a while but if/when that day comes I’ll be back to this group.
I purchased a 2017 Touareg from them while trading in a 2015 BMW i3. Overall a very smooth transaction. My best car buying experience so far, and i have bought quite a few over the years. They were very transparant with the numbers. I worked with Jonathan S. He was very helpful and provided just the right amount of attention.
Bought a 2018 Jetta and was satisfied with car buying experience. They were willing to negotiate on my trade. Terrell, my sales rep, was great and very responsive to my questions. When I bought the car, I pointed out that there was a deep sratch in the metal. Not only did they repaint the scratch, they loaned me a car for the 24 hours that they had it. The car they loaned me for a day was a few trims fancier than the vehicle I purchased. That wasn't necessary but was a nice touch. Happy with my purchase and my experience so far. Will be bringing the car back for service and would recommend this dealer to others.
I had a very specific car in mind that Metro Volkswagen had in stock. I called and Jonathan answered. He was very professional over the phone and more so in person. He had the car ready to test drive before I arrived. He was very knowledgeable about every feature on the car. I was looking for a Jetta TDI and this one was the absolute cleanest one I had seen. I had already test driven 4 others at other dealers. After deciding to buy, I was there less than a half hour to finish up the paperwork and had the keys in my hands. Best experience I’ve ever had buying a car!
I’m so happy driving my new Volkswagen. Thank you, Oscar Romero for your excellent service to me. Oscar you are a nice and excellent person.
Great customer service at the Metro Volkswagen at Irving! Jonathan was very friendly and helped my family and I pick out a great car at a great price! The financing assistant was really cool too, I forgot what his name though. Other than the car not being filled up with gas before we took it home, the service was great lol! Definitely would recommend.
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