The service from Steffan was impeccable; however, it is the second time I have changed my oil at that location and each time it seems to take longer. The first time it took an hour and a half and yesterday it took nearly two full hours. Despite my having arrived punctually prior to opening time (7:00 am), it did not help much.Surely that turn around time can be improved dramatically, compared to many other businesses out there offering expedited oil change services, for the same cost and in less than 15-20 minutes.
I bought a 2019 GTI here and the experience was exceptional. It was quick and easy and they had the exact car I wanted. I definitely would recommend Metro VW to anyone in the market for a new Volkswagen.
Very easy process to get an appointment and everyone was very friendly and helpful. Got everything done quick!
Recently we purchased the 2019 final edition Beetle. Salesman was very helpful and knowledgeable about the car. Dealership was quick to process the paperwork to get us done and on our way.
The only bad was the computers were down and caused back up for repair service. I feel that they gave me the best service under the situation.
Always a pleasure to deal with Metro Volkswagen. Would recommend to anyone who needs work done. They will go the extra mile 😉 to get the job done.
I was able to make an appointment for my target date over the phone. Vanessa was friendly and efficient. My service advisor José was prompt and contacted me when appropriate. I was there for the 20k service and they recccomended an alignment which seemed correct based on tire wear. The work was done on time and at the price quoted. I have had poor and extremely poor service from two other VW service centers, one in Dallas and one in Austin, and this was a welcome change.
Excellent customer service and professionalism...Jonathon was amazing!
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